General cancellation policy:
More than 14 days prior to the day of the test:
If you cancel your IELTS test registration more than 14 days prior to the day of the test, you will receive a 75% refund of the total test fee.
Within 14 days, but more than 5 days prior to the day of the test:
If you cancel your test between 14 and 5 days before the day of your test you can receive a refund of 50% of the full test fee. Cancellations made after this time are not eligible for a refund.
Five days or less prior to the day of the test:
If you cancel your IELTS test registration five days or less prior to the day of the test, you will not receive any refund.
More than 14 days before the test:
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You may change your test date at any time more than 14 days before the test.
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You must select a test date, where available, within the next three months from your original test date. If your preferred test date is more than three months after your original test date then your transfer will be treated as a cancellation.
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You can only transfer the same booking once.
- The administrative fee for transfers is CAD 76.
Please note that transfers are only possible within the same test centre.
Within 14 days before the test:
Any transfer requests within 14 days of the test will be treated as a cancellation.
On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control. In these cases, you may make an application to your test centre for special consideration due to exceptional circumstances. This will allow you to carry over your test fee to a later assessment opportunity or, in some cases, apply for a refund.
Special Consideration includes instances such as:
- A traumatic experience
- Domestic crisis
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Unavoidable legal or military obligation
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Serious medical conditions which prevent you from attending or performing normally on test day.
- Bereavement, or other forms of significant hardship
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Civil unrest, extreme weather.
You can apply for special consideration before the test, and up to two calendar days after the test date. However, applications for special consideration will not be accepted after your results have been released.
You need to contact us directly and provide full information as to why you qualify for special consideration with supporting evidence. We will assess your application and will respond to you within seven working days of receiving your full application in writing, during which time your results will be put on hold until a decision is finalized.
If ELC College approves your application, you will receive a refund or transfer. In some cases, this will be subject to an administrative fee (CAD 76). Please be aware that refunds can take 4–6 weeks (about 1 and a half months) to process. Note that there will be no adjustment to band scores.
TEST CENTRE EXCEPTIONS
Under certain circumstances outside test centre control, we may have to cancel your test. These circumstances include, and are not limited to, extreme weather conditions, natural disaster, civil unrest and industrial action.
In these circumstances, ELC College will provide you with as much notice as possible and give you the choice of either:
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A full refund, or
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A transfer to a future test date convenient to you.
In cases where ELC College cancels a test under circumstances within its control then in addition to a full refund or transfer to another test date, you may be eligible to apply for compensation for expenses incurred. Your eligibility will be assessed as a reasonable claim or not by ELC College and any compensation will be awarded depending on the following conditions:
- ELC College will assess whether the decision to cancel is within or outside its control.
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Any compensation awarded will be limited to travel and accommodation expenses only and which are:
- directly incurred as a result of planning your attendance on test day
- evidenced by payment receipt(s)
- evidenced that cancelled travel and/or accommodation charges are non-recoverable from vendor
- benchmarked against lowest reasonable market rates for the expenses in question (this will be carried out by ELC College).
- If you travel further than the closest test venue to your normal place of residence then the test center will not find your claim reasonable.
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in the circumstances, when ELC College has to cancel or reschedule a computer delivered IELTS test due to lack of minimum number of test takers required to run the session or for any technical errors which are beyond its control the above rule (compensation) won’t be applicable
ADMIN FEE FOR ENQUIRY ON RESULTS REFUNDS
You will receive a refund if your result is changed to a higher band score. An administrative fee of CAD 25 will be deducted.
It is important that you read and accept the IELTS terms and conditions when you register for the test. You also receive the terms and conditions in the Information for Candidates brochure, which is included with the application form. The terms andconditions contain important information, including details of:
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The rules you need to follow
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Security precautions taken when you sit your test
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The results process
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Cancellation process
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How we use your information.
When you sign the declaration in the application form or tick the terms and conditions box if you are applying online, you are confirming that you have read and understood the IELTS terms and conditions and agree to abide by them.
